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Return & Exchange 退换流程


Goods Sold are neither refundable nor exchangable, except for wrong delivery or damaged products.


STEP 1. – Notifying Us Of Your Intention To Return Your Order

Notifying us if you wish to return the products within three (3) days after delivery can be done via email to order@magelinemy.com, or reach out to us at +6017-235 1628 via call, whatsApp or wechat (from 9am - 6pm UTC+8, Mon-Fri) with your order details.

Damaged Products
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the product(s) in your shipment, please retain the box, the packing materials and the product(s) inside and contact us immediately. Any damaged products are notified to us more than two (2) days after delivery will not be eligible for refund.


STEP 2. – Returning the Product 
To be eligible for a return, your item must be unused and in the same condition with original packaging that you received it. The item has to be returned within five (5) days after your notification in Step 1.

To complete your return, we require a receipt or proof of purchase.


To return your product, please courier back your product to: 22A Jln Setia Impian U13/5Q, Setia Alam, Seksyen U13, 40170, Shah Alam, Selangor Malaysia
You need to pay first your own shipping costs for returning your item. We shall refund the shipping costs (capped at MYR10 within Malaysia, and USD10 for outside Malaysia) in the form of credits to your member account for next purchase.  


STEP 3. – Processing The Refund
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within fifteen (15) days, and a credit will automatically be refunded to your member account for next purchase.






♦ 第一步 – 申请退货需通知我们

如果您希望在交货后三(3)天内退回相关产品,请发送电子邮件至order@magelinemy.com,或致电/whatApps/微信于 +6017-235 1628(上午9点至下午6点 马来西亚时间,周一至周五)并提供您的订单资料



♦ 第二步 – 退货流程

退换货的产品必须未使用过和保留包装的完整 (产品包装无变形、塑封完好、防伪码完好)该产品必须在您通知退货后的五(5)天内退回给我们。


请把产品安排快递寄到22A Jln Setia Impian U13/5Q, Setia Alam, Seksyen U13, 40170, Shah Alam, Selangor Malaysia



♦ 第三步 – 办理退货